Last Updated: 26.03.2025
At Plutorial, we strive to ensure our users' satisfaction with our customer research service. This Refund Policy outlines the terms and conditions for refunds related to the purchase of 'research project credits' on our platform.
1.1. Research project credits are digital tokens used within the Plutorial platform to conduct customer research projects.
1.2. Credits are non-transferable and have no cash value outside of the Plutorial platform.
2.1. We offer partial refunds for unused research project credits.
2.2. Refunds are only available for credits that have not been used to initiate a research project.
2.3. Used credits, including those for research projects that have been initiated but not completed, are not eligible for refunds.
3.1. To request a refund for unused credits, please contact our customer support team at [email protected].
3.2. Include your account email and the number of unused credits for which you are requesting a refund.
3.3. Our team will review your request and process the refund if it meets our eligibility criteria.
4.1. The refund amount will be calculated based on the prorated value of the unused credits.
4.2. Any promotional or bonus credits received as part of a purchase are not eligible for refunds.
5.1. Refund requests are typically processed within 5-10 business days.
5.2. The actual time for the refund to appear in your account may vary depending on your payment method and financial institution.
6.1. We reserve the right to deny refund requests in cases of suspected fraud or abuse of the refund policy.
6.2. In the event of technical issues or service interruptions that prevent the use of credits, we may offer compensation in the form of additional credits, at our discretion.
We may update our Refund Policy from time to time. We will notify users of any significant changes by posting the new Refund Policy on this page and updating the "Last Updated" date.
If you have any questions about this Refund Policy or would like to request a refund, please contact us at [email protected].
By using Plutorial and purchasing research project credits, you acknowledge that you have read and understood this Refund Policy and agree to be bound by its terms.